Support
13 open · 16 shown · 5 stages
Received3
Assigned3
Working on4
Stuck3
Completed3
13
Open tickets
13
Overdue (derived SLA)
1
Unassigned
2
Resolved · last 30d
By product
Raptor 33
Starship TPS4
Merlin 1D3
Starlink Panel3
By discipline
Mechanical6
Electrical3
Automation2
Software2
By stage
Received3
Assigned3
Working on4
Stuck3
Completed0
By priority
Urgent2
High5
Medium4
Low2
Top customers by open tickets
NASA4
Iridium Communications2
US Space Force2
Japan Aerospace Exploration Agency1
OneWeb Satellites1
SES S.A.1
Ticket age (open)
< 7 days0
7–30 days11
30–90 days2
> 90 days0
SLA health (open, derived)
Overdue 13
Derived from priority + opening date (Urgent 4h · High 24h · Medium 72h · Low 168h). Tickets without a priority are excluded.