Demo mode · SpaceX fixture data · no live backend
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External feedback

Submitted from portal.spacex.demo + shop.spacex.demo /feedback forms.

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Open · 11

  • Payload User's Guide download returns a 404

    shopBugNew
    EXT-FB-2026-0004· Marcus Bell (marcus.bell@nasa.gov)NASA· 2026-06-19

    The PUG rev 4 link on the rideshare page 404s. The rev 3 link still works.

    screenshot
    /rideshare ↗Open in Desk ↗

    Mozilla/5.0 (X11; Linux x86_64) Firefox/128

  • Manifest page shows the old July window

    portalBugNew
    EXT-FB-2026-0001· Priya Raman (priya.raman@oneweb.net)OneWeb Satellites· 2026-06-19

    The customer portal manifest still lists our slot as 2026-07-11. It was confirmed as 2026-07-18 on the MRR yesterday.

    screenshot
    /manifest ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126

  • Can we add a second portal user from our launch office?

    portalQuestionNew
    EXT-FB-2026-0012· Fatima Al Nuaimi (fatima.alnuaimi@space.gov.ae)UAE Space Agency· 2026-06-18

    We need one more seat for our launch coordination lead. Is there a per-customer seat limit?

    /account ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Chrome/126

  • Let us export the ICD action list to CSV

    portalWishAcknowledged
    EXT-FB-2026-0002· Ruth Kaminski (ruth.kaminski@axiomspace.com)Axiom Space· 2026-06-17

    We track ICD actions in our own system. Copy-pasting from the portal table every week is painful — a CSV export would fix it.

    /interfaces ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Chrome/125

  • Where do I find the ECLSS acceptance re-run schedule?

    portalQuestionIn Progress
    EXT-FB-2026-0003· Dana Whitfield (dana.whitfield@nasa.gov)NASA· 2026-06-16

    The Crew-11 milestone view shows the FRR but not the ECLSS re-run that gates it. Is that intentional?

    Drive ↗/missions/crew-11 ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Safari/17

  • Publish a multi-launch pricing calculator

    shopWishNew
    EXT-FB-2026-0014· Alain Boudreau (alain.boudreau@telesat.com)Telesat· 2026-06-15

    We are scoping a six-launch campaign. A calculator with volume tiers would let us model it without a call.

    /pricing ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126

  • Portal invite email lands in customer spam folders

    internalBugIn Progress
    EXT-FB-2026-0010· Riley Okonkwo (riley.okonkwo@spacex.demo)· 2026-06-14

    Three of the last five portal invites went to spam. Axiom had to be walked through a manual link.

    /admin/accounts ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126

  • ICD revision history shows rev A twice

    portalBugAcknowledged
    EXT-FB-2026-0013· Devon Pierce (devon.pierce@axiomspace.com)Axiom Space· 2026-06-13

    The interface page lists rev A on two rows with different dates. One of them is presumably the draft.

    screenshot
    /interfaces ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Chrome/126

  • Show launch-window weather probability on the mission page

    portalWishIn Progress
    EXT-FB-2026-0006· Grace Oyelaran (grace.oyelaran@iridium.com)Iridium Communications· 2026-06-11

    We plan ground-segment staffing off the window. A 72-hour weather probability on the mission page would save us a lot of email.

    /missions ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126

  • Is the ESPA adapter price inclusive of the separation system?

    shopQuestionAcknowledged
    EXT-FB-2026-0007· Lena Cortez (lena.cortez@planet.com)Planet Labs PBC· 2026-06-09

    The rideshare pricing table lists an adapter line item but it is not clear whether the separation system is bundled.

    /rideshare/pricing ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Chrome/126

  • The rideshare port dimension diagrams are very clear

    shopPraiseAcknowledged
    EXT-FB-2026-0011· Kenji Aoyama (kenji.aoyama@jaxa.jp)JAXA· 2026-06-02

    Much easier to work from than what we get elsewhere. Please keep the same format in the next revision.

    /rideshare ↗Open in Desk ↗

    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Safari/17

Closed · 3

  • Document viewer times out on files over 40 MB

    portalBugShipped
    EXT-FB-2026-0008· Tom Ashworth (tom.ashworth@oneweb.net)OneWeb Satellites· 2026-05-26

    The separation analysis PDF is 62 MB and the in-portal viewer times out. Download works fine.

    screenshot
    /documents ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Chrome/125

  • Flight data pack turnaround was excellent

    portalPraiseShipped
    EXT-FB-2026-0005· Jean-Marc Ferrer (jm.ferrer@ses.com)SES S.A.· 2026-05-04

    Insertion accuracy report landed inside 48 hours of separation. That is the fastest we have had from any provider.

    /missions/ses-28 ↗Open in Desk ↗

    Mozilla/5.0 (Windows NT 10.0; Win64) Edge/126

  • Add a live vehicle telemetry feed to the portal

    portalWishWon't Do
    EXT-FB-2026-0009· Henrik Lund (henrik.lund@esa.int)European Space Agency· 2026-04-30

    Real-time telemetry during ascent would be useful for our operations centre.

    /missions ↗Open in Desk ↗

    Mozilla/5.0 (X11; Linux x86_64) Firefox/127